We are happy to share a new guide from NHS England called ‘You and Your General Practice’. This guide explains how things work in a clear and simple way, using everyday language and outlines:
- What you can expect from your GP surgery.
- What you can do as a patient to help us.
- How we work together to ensure everyone remains safe, healthy, and receives effective care.
What’s included:
- How to contact us, whether it's in person, by phone, or online
- How we respond to appointment requests.
- Support for patients with additional needs.
- What to do when your surgery is closed.
- How to raise concerns or give feedback.
Read the full guide here: NHS England – You and Your General Practice
There are also translated versions available below:
Polish - You and your general practice – Ty i Przychodnia Twojego Lekarza Rodzinnego
