Symphony Healthcare Services (Symphony) is committed to fulfilling its statutory safeguarding duties under the Children Act 2004, Care Act 2014, and CQC Regulation 13. The organisation ensures:
Staff Training: All staff are trained appropriately based on their roles.
Safeguarding Culture: Safeguarding is seen as everyone’s responsibility, with staff expected to raise awareness and respond to concerns.
Leadership & Accountability: Clear structures, policies, and procedures are in place to support safeguarding.
Partnership Working: Symphony collaborates with Somerset ICB, Somerset County Council, and other agencies.
Early Intervention: Systems support early identification and timely action on safeguarding issues.
Policy Framework: Symphony follows the ICB Safeguarding Policy and its own Standard Operating Procedures.
Recruitment Checks: DBS checks are completed and monitored before employment begins.
Mandatory Training: Staff complete safeguarding training aligned with national intercollegiate documents, including PREVENT.
Governance: The Medical Director and Nursing and AHP Director lead safeguarding, supported by the Governance Coordinator.
Board Assurance: Regular audits confirm compliance with safeguarding responsibilities, including Section 11 of the Children Act.
Staff Accountability: All staff understand their duty to report and act on safeguarding concerns.
Information Sharing & Confidentiality: Symphony recognises that sharing relevant information is vital to safeguarding children and adults at risk. This is always balanced with the need to maintain confidentiality, ensuring that information is shared lawfully, proportionately, and only with those who need to know.
Staff Safety: Symphony is committed to safeguarding its staff while they carry out their duties. Staff must not be subjected to physical, verbal, emotional, or sexual abuse. Systems are in place to support staff wellbeing and respond to any incidents of harm or threat.
Symphony confirms it meets safeguarding requirements and follows best practice.
Last Updated: October 2025
