Background
Anima was introduced into the practices within the South Somerset West Primary Care Network in April 2024. During this time, we’ve listened carefully to your feedback. Many of you have told us that Anima felt difficult to use, took too long to complete, and asked too many questions.
Our Patient Services teams also found that calls were taking longer, and Clinicians shared that at times, they found the system complex.
With the upcoming merger of our practices, we’ve taken the opportunity to review our systems. After careful consideration, we have made the decision to move to a simpler, more flexible system which will suit our patients and staff better.
A new system from late April 2026
Our clinical leadership teams have been looking at options that already work well in Symphony Healthcare Services as this will allow us to build on the experience of our colleagues across the county. We’re pleased to confirm that from late April 2026, we will transition to askmyGP.
askmyGP will be familiar to many of you, as it was used by most of our practices until April 2024 (with the exception of Crewkerne Health Centre, who previously used Klinik but have used askmyGP in the past).
We know that lots of our patients and staff loved the simplicity of askmyGP and since we first adopted askmyGP in 2020, the system has developed further. We believe that returning to the system is the correct choice based on patient and staff feedback.
We're confident you will find it simple to use and if you do have any difficulty, we're here to help.
What is askmyGP and why change now?
askmyGP is known as an online consultation system which allows patients to submit requests to their GP surgery online. The system also supports what is known as a “total-triage” process, where all incoming requests to a surgery (both online and via the telephone) are reviewed by the Clinical team and acted upon accordingly based on clinical urgency. Our practices have been using this system for several years. Using askmyGP has a number of benefits:
Shorter, simpler online forms, allowing you to describe your request in your own words.
A simpler, more streamlined experience when calling the surgery.
A simpler system for our team to use, whilst still providing the ability to effectively review and direct your requests to the correct person.
Better data insights to support our teams in improving the service you receive.
What do you need to know/do?
Look out for more updates over the coming weeks but in the meantime, continue to contact us as you normally would.
When we ask you to, use the helpful guides on this page to set up your askmyGP account, ready for when the system goes live. (If you had an askmyGP account before Anima, this will no longer exist, so you’ll need to register again)
Your Anima account will be deleted, but all information from your past Anima requests will be safely stored in your medical record before this.
Please be patient with our staff while they close down Anima and prepare for the change.
And most importantly, give askmyGP a try when you need to contact us. We hope you find it easy and convenient to use!
Thank you to our patients
As always, we thank you all for your support and patience as we work towards the merger of our practices and the transition to askmyGP. On the remainder of this page you will find resources including a “Patient Help Centre” which will be updated with links to the most relevant guides as we transition to askmyGP. You will also find FAQs below and a link to a patient query/feedback form if you wish to ask a question.
Frequently Asked Questions
To register a new askmyGP account and submit a medical request to your practice, please follow the steps in the video demo below:
Yes. First register yourself as a user at the practice where the person who needs help is registered. Once you are registered, there is an option to select 'I am asking as a Parent or Carer.'
You can add an image or attachment to a request by following the steps below:
1. Login to your askmyGP account
2. Select 'New request'
3. Select 'Consult your GP'
4. Answer the questions that follow until you reach the below question:
5. Click the paperclip icon circled above and then choose the attachment you wish you to upload. On mobile devices and tablets, you will be able to take a new photo from your camera and upload it to your request.
Note:
Supported image formats are: png and jpeg.
Supported document formats are: pdf, doc, docx, odt, xls, xlsx, ods
The maximum supported file size for a single attachment is 2MB
askmyGP archives requests which were completed more than 3 months ago and allows you to quickly access older requests at any time.
By default, when viewing your previous request list, you will initially only see the more recent ones and will notice a ‘Show earlier requests’ button at the end of the list.
Clicking this button will show all the other requests which are more than 3 months old. You can then select the one you need to view it, or navigate through the pages to head further back to even earlier requests.
To change your contact details on askmyGP, please follow the guide below. Please note that whilst this will update in askmyGP, we recommend that you let us know so we can ensure your medical record is updated as well.
I’ve changed phone number, address, or email address - how do I update my account? : askmyGP support
If you forget your password you can request a password reset email so that a new one can be set.
On the login page, simply click "Forgotten Password"
Next, type in the email address registered with your account and select 'Send Password Reset Link', and we will email you a link to reset your password:
You can follow the instructions on the email to reset the password, and then you can log in with your new credentials.
Note: When your password is changed, you will receive an email to advise that your 'Login details changed for askmyGP'
For a visual guide, please visit the askmyGP support website: What happens if I forget my password? : askmyGP support
If you wish to change your password, you can do so when logged into your askmyGP account by selecting ‘Edit my details' from the top right-hand menu.
- You can then click the 'Change Password' button:
- You will be asked to enter your current password and then create a new password to replace it:
- Once you have done this, you can select 'Confirm' at the bottom of this screen to save the changes.
Note: When your password is changed, you will receive an email to advise that your 'Login details changed for askmyGP'
For a visual guide, please visit the askmyGP support website: How do I change my password? : askmyGP support
If you have any questions that are not covered by the content or FAQs on this page, please complete this form. If you have difficulty seeing or accessing this form on this webpage, please follow this link to open it in a new browser window: Symphony South Healthcare askmyGP rollout - Patient Query form – Fill in form
**Please note that this form is not for medical problems or queries for your GP practice, please visit your practice's website for their contact details**
