Privacy & Cookies Policy

This website is operated by Symphony Healthcare Services Limited care of Yeovil Hospital NHS Foundation Trust. We take your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you.

GDPR requirements – updates for 25 May 2018.

Your personal information is held in both paper and electronic forms for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care and National Archives Requirements.

We hold and process your information in accordance with the Data Protection Act 2018 (subject to Parliamentary approval) as amended by the GDPR 2016, as explained above. In addition, everyone working for the NHS must comply with the Common Law Duty of Confidentiality and various national and professional standards and requirements.

The information we collect

We use cookies on our website, to collect information about your use. When you visit the website you can allow or disallow it to store cookies on your computer, by customising your cookie preferences using your web browser’s preferences/options/tools.
We also receive your contact and other related details if you choose to complete any of our web forms. If you do not wish for any sensitive data or information about your health or your personal contact details to be stored on our webserver or within our trust please do not use these forms.


Why we collect this information

We collect information about you so we can personalise your use of the website and we can analyse data in order to improve our content, marketing and the services we offer to you. We also use this data to better understand how the investments we make return value to us, for example online advertising or partnerships with other organisations.

We also collect aggregated information about every single link and page on our website, so we can measure the website’s performance. This allows us to create more of the pages that users like and to remove unused content.

Who we disclose it to

We will only pass on information about you as an individual (as opposed to aggregated information) that is collected via our website or online systems to third parties if this enables us to perform services related to the delivery of your healthcare and when requested by you or as part of a referral from your healthcare professional (for example your GP). You can contact us at any point to request that your data is deleted or removed from our databases.

In certain circumstances we may need to disclose information about you if you breach the terms of use see Data privacy notice 2018 of the website. We may also disclose or access your information if required to do so by law.

Data protection

Yeovil District Hospital is registered with the Information Commissioner in the UK as a ‘data controller’ in accordance with the provisions of the Data Protection Act 1998, our registered data controller number is Z732882X. Further details of the registration are available at


Keeping information about you secure is very important to us. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.


If you have any questions concerning anything on this page, please contact us.